LEGAL INFORMATION
Privacy Policy
This policy explains how Strong Move collects, uses and protects personal information when you visit our website, request a quote or book a service.
Last updated: 21 August 2026
1. Who we are
Strong Move provides removals, packing, storage and related services in London and surrounding areas. For questions about this policy or your personal data, contact us through our contact page or call 020 3746 2535.
2. Information we collect
- Contact details such as your name, telephone number and email address.
- Move and service details, including collection and delivery addresses, dates, access information, inventory and photographs you choose to provide.
- Booking, correspondence and payment-status records. Card details may be processed by a payment provider and are not normally stored by us.
- Technical information such as IP address, browser type, device information, cookies and website usage data.
- Any other information you provide when contacting us, requesting a quotation or using our services.
3. How and why we use your information
We use personal information to prepare quotations, manage bookings, deliver services, communicate with you, process payments, handle enquiries or complaints, prevent fraud, maintain security, improve our website and comply with legal obligations.
Our legal bases may include taking steps at your request before a contract, performing a contract, complying with the law, our legitimate interests in operating and improving the business, and consent where required.
4. Sharing information
We may share only the information reasonably necessary with team members, subcontractors, storage or transport partners, payment processors, IT and hosting providers, analytics providers, professional advisers, insurers and public authorities where required by law. We do not sell personal information.
5. Cookies and analytics
Our website may use essential cookies for security and functionality and, where permitted, analytics or marketing cookies to understand performance. You can control non-essential cookies through the cookie settings shown on the website and through your browser. Blocking some cookies may affect website functionality.
6. Retention and security
We keep personal information only for as long as needed for the purposes described above, including service delivery, accounting, insurance, dispute resolution and legal requirements. Retention periods vary by record type. We use reasonable organisational and technical safeguards, but no internet service can guarantee absolute security.
7. International transfers
Some service providers may process information outside the United Kingdom. Where this occurs, we use an appropriate legal safeguard where required, such as an adequacy regulation or approved contractual protections.
8. Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict your personal information, object to certain processing, receive portable data and withdraw consent. You may also complain to the UK Information Commissioner’s Office at ico.org.uk.
9. Third-party links and changes
Our website may link to third-party websites with their own privacy practices. We may update this policy when our services, technology or legal requirements change. The latest version will always appear on this page.
10. Contact us
To ask a privacy question or exercise a data-protection right, use our contact page and clearly mark your request “Data Protection”. We may need to verify your identity before responding.