BOOKING INFORMATION
Terms & Conditions
These terms explain how quotations, bookings and services supplied by Strong Move are managed. Please read them before confirming a booking.
Last updated: 21 August 2026
1. Quotations and scope
A quotation is based on the information provided, including addresses, inventory, access, dates, distance and requested services. Unless stated otherwise, a quotation is an estimate until Strong Move confirms the booking and scope in writing. Changes or missing information may change the price, team, vehicle or time required.
2. Booking and payment
A booking is confirmed only when we issue confirmation and any required deposit has cleared. The confirmation will state the agreed services, date and payment schedule. Balances must be paid by the stated deadline. We may pause or decline work where payment is overdue.
3. Customer responsibilities
- Provide accurate addresses, inventory, access restrictions and contact information.
- Arrange lawful parking, permits, lift bookings and building access unless we agree otherwise in writing.
- Pack items safely where packing is not included and identify fragile, valuable, hazardous or unusually heavy items.
- Be present, or appoint an authorised adult, at collection and delivery.
- Check that nothing is left behind and that the delivery property is ready to receive the goods.
4. Items we may refuse
Unless expressly agreed, we do not carry illegal goods, explosives, firearms, pressurised containers, flammable or hazardous substances, perishable goods, live animals, plants requiring special handling, cash, jewellery, important documents or items whose value or nature has not been disclosed. We may refuse anything unsafe, inadequately packed or beyond the agreed equipment and team capacity.
5. Access, delays and additional work
Waiting time, stairs, long carries, restricted parking, extra stops, dismantling, packing, additional items, key delays or work outside the confirmed scope may result in reasonable additional charges. Arrival times are estimates and can be affected by traffic, weather, road restrictions and earlier jobs. We will keep you informed where practicable.
6. Cancellations and changes
Tell us as soon as possible if you need to change or cancel a booking. Any cancellation or rescheduling charge will depend on the notice given, resources reserved and costs already incurred, as set out in your booking confirmation. Nothing in these terms limits any cancellation right that cannot lawfully be excluded.
7. Your belongings and claims
We will use reasonable care and skill. Inspect goods and premises as soon as reasonably possible and report loss or damage promptly with photographs, relevant receipts and a clear description. Do not repair or dispose of an item before we have had a reasonable opportunity to inspect it. Liability is subject to applicable law, the agreed service and any insurance terms stated in your booking documents.
8. Limits and exclusions
We are not responsible for loss caused by inaccurate information, inadequate customer packing, inherent defects, normal wear, prohibited items, events outside our reasonable control or failure to follow reasonable instructions. We do not exclude liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or rights protected by consumer law.
9. Storage and subcontractors
Storage services may be subject to additional facility or provider terms supplied before booking. We may use suitably qualified employees, contractors or service partners while remaining responsible for obligations that the law does not allow us to transfer.
10. Complaints and disputes
If you are dissatisfied, contact us promptly through our contact page with the booking reference and relevant evidence. We will review the matter and aim to respond fairly. These terms are governed by the laws of England and Wales, and applicable courts will have jurisdiction, without removing any mandatory consumer right to bring a claim elsewhere.
11. General
If part of these terms is found unenforceable, the remaining terms continue to apply. A delay in enforcing a right is not a waiver. The booking confirmation, these terms and any specifically agreed written variation form the agreement for the service.
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